Refund & Return Policy Generator

Draft a refund and return policy for an online store: return window, condition, refunds, return shipping, exchanges, digital goods and an EU/UK 14-day withdrawal section.

Store name

Contact email for returns

Last updated

Return window (days after delivery)0 = all sales final (faulty items excepted).

Condition of returned items

Refunds go to

Refund issued within (days after we receive the item)

Return shipping is paid by

Restocking fee (%)

Offer exchanges

Items that cannot be returned (one per line)

Report damaged or wrong items within (days)

Digital products

Subscriptions

Add the EU / UK 14-day right of withdrawal

Output Markdown HTML

Refund policy

# Refund and Return Policy

**Last updated:** November 10, 2026

Thank you for shopping at Example Store. This policy explains how returns, exchanges and refunds work. It does not affect your statutory rights as a consumer.

## Returns

You can return most items within 30 days of delivery for any reason. To be eligible, the item must be unused, in the same condition you received it, with tags attached and in its original packaging, and you will need your order number or receipt.

## Items that cannot be returned

- Gift cards
- Personalised or made-to-order items
- Perishable goods
- Underwear and swimwear with the hygiene seal removed

## How to start a return

Email us at returns@example.com with your order number and the items you want to return. We will reply with the return address and instructions. Please do not send items back before contacting us.

## Return shipping

You are responsible for the cost of returning an item unless it arrived damaged, faulty or not as ordered, in which case we pay. We recommend a tracked service, as we cannot refund items that are lost on the way back to us.

## Refunds

When your return arrives we will inspect it and email you to confirm whether the refund is approved. Approved refunds are made to your original payment method within 10 days of receiving the item. Your bank or card issuer may take a few more days to show the money. Original shipping charges are refunded only when the item was faulty or we made a mistake.

## Exchanges

If you would like a different size, colour or item, contact us within the return window. We will reserve the replacement if it is in stock and send it once we receive your return.

## Damaged, faulty or wrong items

Please inspect your order on arrival and tell us within 7 days if anything is damaged, faulty or not what you ordered. Send photos to returns@example.com and we will replace the item or refund it in full, including shipping costs. Faults that appear later are handled under your statutory warranty rights.

## Contact

Questions about returns and refunds can be sent to returns@example.com.

Sections

Return window

30 days

Words

344

This is a template, not legal advice. Consumer law differs by country and US state; check the result against the rules where your customers live and have it reviewed before publishing. The policy does not make your store compliant on its own.

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A clear refund and return policy answers the questions customers ask before they buy: how long they have, what condition items must be in, who pays postage and how the money comes back. This generator drafts one from your choices, with sections for exchanges, damaged or wrong items, digital products and subscriptions, and an optional section on the 14-day right of withdrawal that consumers in the EU and the UK have for online purchases. It is a template, not legal advice.

How to use this tool

Enter the store name, a returns email and your return window (0 if all sales are final).
Choose the condition, refund method, refund time and who pays return shipping.
List items that cannot be returned and set the rules for digital goods and subscriptions.
Tick the EU / UK option if you sell to consumers there, then copy the Markdown or HTML and review it.

Formula

Sections: Returns · Items that cannot be returned (if any) · How to start a return · Return shipping · Refunds · Exchanges (optional) · Damaged, faulty or wrong items · Digital products · Subscriptions · EU/UK withdrawal (optional) · Contact.

The EU / UK section follows Directive 2011/83/EU Articles 9–16 and the UK Consumer Contracts Regulations 2013: 14 days from delivery, refund of the price and standard delivery within 14 days of the withdrawal, same payment method, and the usual exceptions for personalised, perishable, sealed hygiene and started digital goods.

Example

With a 30-day window, unused items, refunds to the original payment method within 10 days and the customer paying return postage, the policy has 8 sections. Adding digital products, subscriptions and the EU / UK withdrawal section brings it to 11.

Frequently asked questions

Am I required to accept returns?

It depends on where your customers are. Online sales to consumers in the EU and the UK carry a 14-day withdrawal right; in the US there is no general federal right, but some states require a displayed policy. Faulty goods are covered by consumer law almost everywhere.

Can I charge a restocking fee?

Many US stores do. In the EU and the UK you may not charge one when a consumer uses the 14-day withdrawal right, though you can deduct for any loss of value caused by excessive handling.

Who pays return shipping?

You decide for change-of-mind returns, and the policy must say so; under EU / UK withdrawal rules the consumer pays only if you told them beforehand. For faulty or wrong items, the seller normally pays.

Sources

This result is an estimate for general information only, not financial, tax, legal or medical advice. Rules and rates change and your circumstances may differ, so confirm with the official source or a qualified professional before you rely on it. You use the result at your own risk. How we check our calculators · Full disclaimer

Last updated: 2026-11-08

Page address with these inputs: https://kakao.mobile/tools/refund-policy-generator/

Cite or embed this tool

APA

kakaoCalc. (2026, November 8). Refund & Return Policy Generator. https://kakao.mobile/tools/refund-policy-generator/

MLA

“Refund & Return Policy Generator.” kakaoCalc, 8 Nov. 2026, kakao.mobile/tools/refund-policy-generator/.

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Refund & Return Policy Generator

How to use this tool

Formula

Example

Frequently asked questions

Sources

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